Management of Dedicated Services for the World of Home in 360
Renovars tackled the challenge of creating a unified CRM for its diverse businesses, enhancing engagement, and optimizing processes. The holistic approach and strategic integrations led to a 360° view of customers, enhancing operational efficiency, and consolidating inter-company collaboration.
MAIN GOALS
- Sales Cloud and Service Cloud
- Partner Community
- 360-degree vision
DESCRIPTION
XCC tackled the challenge of creating a unified CRM platform to integrate the various companies within the Renovars Group, enhance customer engagement, and streamline operational processes. Through a holistic approach, Renovars analyzed business processes, configured Sales Cloud and Service Cloud modules, and introduced Partner Community portals for more effective collaboration. Integration with tools such as Easy4Cloud's CTI and Mulesoft module made interactions smoother and facilitated the harmonization of legacy systems. Results include a 360-degree view of customer data, business unification, intensified opportunities among companies, improved operational efficiency, and strengthened group cohesion. Integration with the existing application ecosystem successfully complemented the solution proposed by XCC, positioning the Group for continuous development and further business synergies.
