A journey of simplification and accessibility
XCC envisioned a world where CDP processes were simpler and more accessible for Public Entities le and Enterprises. The challenge was to make the compilation and submission of documents easier through the CRM system. The MAV Portal è became the access point, di accesso, consentendo allowing users to request funding, check the status of requests, and update personal information intuitively.
MAIN GOALS
- MAV Portal as an access point
- NMAV Portal as an access point e-mail e APP
- IImplementation of wizard intuitive wizards to simplify information input
DESCRIPTION
To address this challenge, XCC has introduced a series of enhancements: email and app notifications to stay updated on the status of procedures, advanced verification checks to ensure accurate data, and the implementation of intuitive wizards to simplify data entry.
XCC has also made PNRR funds more accessible to the Public Administration. We created an interactive environment through the CRM, where users could access FAQs and interact with a virtual assistant to resolve common doubts. Access via SPID has made it possible to submit assistance requests and interact with operators.
We have made this process even smoother with direct notifications and personalized portals for more effective request management. Thanks to the expertise of XCC's professionals, we have streamlined market operation evaluations for businesses. We created an intuitive interface that provides all necessary information about counterparts, facilitating business decisions. Analytics and dynamic forms have been implemented to ensure a comprehensive and effective information visualization experience.
A leap forward for CDP in the digital management of services offered. These targeted innovations have made it easier and more accessible to interact with the institution, simplifying processes and improving efficiency at every stage.
